Support
How can we help?
Write to us
hello@heartstreak.comWe usually reply within two working days. Please include your iPhone model and iOS version.
If you're in crisis
Heartstreak is not an emergency service. Call your local emergency number, or find a free crisis line in your country.
findahelpline.comFrequently asked questions
Is my journal private?
Yes. Your journal, unsent messages and reality check stay on your iPhone. There is no account and we cannot read them.
What happens if I text them?
Nothing is taken away. Log it honestly. If you have a Stitch, your streak stays whole; if not, you start a new line and keep everything you earned.
How do I cancel my subscription?
iPhone Settings → [your name] → Subscriptions → Heartstreak → Cancel Subscription. You keep Premium until the end of the period you paid for.
How do I restore my purchase on a new phone?
Open the paywall or Settings → Subscription and tap Restore Purchases, signed in with the same Apple ID.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
Guard is not blocking an app.
Check that Screen Time is on (Settings → Screen Time), that you allowed Heartstreak access when asked, and that the app is selected in Heartstreak → Guard. Guard only works on the device it was set up on.
Can I move my data to a new phone?
On-device data moves with an encrypted iPhone backup or iCloud backup. Photos and voice notes in the reality check are never included in backups, so they stay on the iPhone where you added them.
How do I delete my data?
Use Settings → Delete all data, or delete the app, to remove everything on your device. Analytics use a random identifier that isn’t linked to you, so we can’t look up your data; you can still email us with any privacy question.